Refund Policy
At Nufarm Ltd., we are committed to providing our clients with top-quality digital marketing services. To ensure complete transparency, we kindly request that all clients carefully review our Refund Policy outlined below. We offer refunds as a commitment to maintaining client satisfaction, but final decisions on refunds are subject to approval by our internal management team.
Our goal is to deliver services that meet or exceed our clients’ expectations. While we make every effort to provide exceptional quality, refunds may be offered as a courtesy, with management reserving the right to approve or decline any refund request.
30-Day Money-Back Guarantee
New purchases made with Nufarm Ltd. are covered by a 30-day money-back guarantee. If you are dissatisfied with the quality of our services, you may request a refund within 30 days of purchase. Refunds are processed within 30 working days and may be issued either as credit to your account or a direct deposit to your original payment method.
All refunds will be issued to the original credit or debit card used at the time of purchase.
Refund Eligibility
Refunds may be approved in the following circumstances:
1. Non-Delivery of Product or Service
If you do not receive the service delivery email due to technical issues with your email provider or server, please contact us for assistance. Claims of non-delivery must be submitted in writing to our Billing Department within 30 days of the expected delivery. After this period, the product or service will be considered delivered.
2. Download or Access Issues
If you face any issues downloading files or accessing purchased digital products, please report the issue to our Technical Support Department. If you fail to contact us within 30 days of purchase, it will be considered that the product was successfully delivered, and refunds for these reasons may be declined.
3. Product or Service Not as Described
If the delivered product or service does not match the description provided on our website, please contact our Technical Support Department within 30 days of delivery. Clear evidence must be provided. Refunds will not be issued for misunderstandings or unrealistic expectations that are not aligned with our service descriptions.
4. Approved Website or Project Refunds
Refund requests related to website development or unsatisfactory project work require approval from both the client and Nufarm Ltd. management. The client must provide detailed feedback and reasoning for the refund request to our team for review.
5. Duplicate Charges or Payment Errors
In the event of duplicate charges or payment errors, clients are encouraged to notify our Billing Department for immediate correction or refund.
Children Policy
Our services are intended for individuals aged 18 years or older. Nufarm Ltd. does not knowingly collect personal information from children under 13. If you are a parent or guardian and discover that your child has submitted personal information to us, please contact us immediately. Upon verification, we will remove the data and cancel any associated orders.
Contact for Refund Requests
To initiate a refund request, please email our Billing Department at info@nufarmltd.com with your order details, reason for the request, and relevant supporting information.